NOTICE OF IMPORTANT EMAIL CHANGE:
Please note that the electric department is now running on town servers, so all email should now be sent to @mansfieldma.com. Please review the contact page to locate any new email address(es) you are looking for, and be sure to update any associated entries in your email program with this new information.
Want to see how MMED's residential and commercial electric rates stack up in Massachusetts? Choose a report below to see 11 different customer comparisons.
Commercial Industrial Rate Comparisons
Residential Rate Comparisons
SCAM WARNING: Please be aware that there is a scam in town involving
elderly electric customers being contacted on the phone by someone
claiming to be a utility representative. The scam is that they claim
that they are from the utility that the customer is "having trouble
with". They refuse to give a name or what utility they are with. When
asked who they are they hang up the phone. Please beware of this scam
as they may be trying to obtain credit card or other information that
may impact your financial accounts.
BILL PAYMENTS GO TO NEW ADDRESS.
The Town of Mansfield has contracted with Eastern Bank to process our electric payments. If you write a check to pay your bills, this means you should now mail payments with remit coupons to
P.O. Box 4158, Woburn, MA 01888-4158.
The new Woburn address already appears on the payment envelopes we provide. Please discard any Mansfield Electric payment envelopes you may have with the old Boston address.
If you use an online payment system, you will also need to use the new address: P.O. Box 4158, Woburn, MA 01888-4158. Make sure that the reference number you provide online is your account number from your current bill. Please note that if you move within the Town of Mansfield, you will receive a new electric account number.
The Woburn address only handles bill payments. The same is true for the payment box at Town Hall. Everything in the Town Hall payment box is sent, unopened, to the bank’s processing center in Woburn.
To avoid delay, all correspondence excluding electric bill payments should be sent to: Mansfield Electric, 125 High St., Unit 2, Mansfield, MA 02048. You may also drop correspondence in the payment box outside our office at the same address.
WE'RE OWNED BY THE PEOPLE OF MANSFIELD
Mansfield Electric Light Department is owned by the people of Mansfield, which means it operates for the sole benefit of our customers and their community. Since 1903, our hometown utility has been a valuable local asset.
Unlike the big, private companies, we have no outside stockholders to satisfy. As a result, all utility benefits flow back to our customers in the form of lower rates, greater reliability and superior customer service.
If you ever have any questions or concerns about your electric service, please feel free to call or stop by our office. We're right here in town and we're happy to help.
Read More in the Fall 2010 issue of Live Wire!
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